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Job Scheduling. The Comserve management system Planned maintenance
has a fully diarised scheduling system to show where
resources are allocated and to which jobs. This provides Reactive performance
effective exception reporting to identify possible
appointment conflicts as well as down time slots that Statutory compliance
are available for potential job allocation. The scheduling
system also enables us to provide accurate and timely Sub-contractor performance
communications to client representatives, operatives and
residents, keeping them informed of scheduling updates. KPI reporting

Resource Allocation and Management. Comserve’s Asset management
resources are all managed through the scheduling
system, enabling us to identify the best use and allocation Financials
of resources in real time.
Helpdesk statistics
Client and Occupier Communications. Our management
system is fully integrated and readily accessible to any Health, safety, quality and environment
member of the team. Furthermore, because Elogbooks
is a web-enabled CAFM system, we are able to allow for Our reports will measure the performance of each
the set up of a client portal. This allows clients to view the service provided under the contract.
progress of call-outs and service work, even enabling
clients to log their own call-outs if required. Comserve would be pleased to scope out and
agree the exact reporting requirements to meet
Job Charging. The management system can implement the communication needs of all AIB stakeholders.
at job level a range of charging types as defined by the As identified in the mobilisation program, we would
client. All charging is fully supported by an auditable, formalise the reporting format and content during
detailed analysis of costs and charges involved, including: contract mobilisation and in full consultation with
schedules applied, direct costs and materials ensuring AIB.
transparency of every aspect of a Job.

Dashboard and Management Reports: The flexibility
of our management system enables us to be entirely
46 adaptable when devising and developing dashboard and
management reports for strategic and day-to-day client
communication. Our approach is to establish our client’s
preferred reporting portfolio at the outset of any client
contract, agreeing the content, presentation style, delivery
format, recipients and frequency of management reports.

Many of our clients prefer high-level, ‘traffic light’ reports
that clearly indicate areas of concern through the use of
colour coding. Clients can then ‘drill down’ to the finer
details where items require further investigation.

Elogbook reports can be routinely created for periodic and
scheduled reporting. Reports can include: