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31637 users) in the month of February 2020 with a with only 4 team members on ground and rest of
target of completion by 30 June 2020. But despite the team working from home. During the lockdown
th
lockdown restrictions, RailTel continued the pace period, video conferencing of Railway officials were
of implementation and completed the work 55 days happening throughout the day and even late at
before deadline. Total 17981 users of 25 divisions night. To handle the same, one official was deployed
offices were enabled with e-office platform, along in the NOC in the night shift to make the video
with user trainings over video conferences, during conferencing service is available 24X7. Not only that,
the lockdown period. RailTel has implemented the to facilitate meetings from home, video conferencing
NIC e-office suite for 97,934 Railway officials of facilities were installed in the residence of General
106 establishments of Indian Railways (Zonal HQs, Managers of Zonal Railways and Production units
Divisions, CTI, PUs, Workshops etc.) in two phases of Railways for meeting with Hon’ble Minister of
which has worked as an enabler for Work from Railways, Hon’ble Minister of State for Railways
Home culture. The use of e-office has also doubled and Chairman Railway Board in a very short notice.
with the number of e-files increasing from 1.30 The number of video conference has increased
lakhs to 3.10 lakhs and e-receipts increasing from many fold during the lockdown period. The man
4.5 lakhs to 7.75 lakhs Pre-lockdown and during minutes of VC in the two months prior to lockdown
lockdown respectively. RailTel also created Virtual was.3,34,405 and during lockdown it was 86,13,904
Private Network for 5600 users of Indian Railways man minutes 25 times increase.
and upgraded Railnet speed at a number of Railway
Colonies to further support working from home for Managing the field work and maintaining a vast
Railway Officials. network of 55000+ RKM fibre during countrywide
lockdown was extremely challenging. RailTel teams
All the Video Conferencing service was being worked 24X7 to handle any kind of fault so that
supported by RailTel’s HD Video Conference the network remain in its best of health taking all
Network Operations Centre (NOC) at Secunderabad precautions.

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