Page 3 - The Playbook

Introduction

o The PM Promise
o Philosophy – PM & Team Management
o Selectivity
Meet the Team

o Marketing & Leasing Manager
o Property & Projects Manager
o Operations Manager
o Leasing Agent
o Accounting Operations Manager
o HOA Management
Expectations

o Intro
o Of Manager/Team
 Method of Communication
o Of Owner
Processes

o New Owner
o Leasing
o Turnover
o Maintenance & Repairs
 General Repairs
 Preventative Maintenance
 Tenant Responsible Maintenance
 Reserve Fund
o Accounting/Statements/Disbursements
o Sales
Owner Resources

o Utilities
o Upkeep/Maintenance/Cleaning (vendor contacts)
o Maintenance Costs (estimates)
 Turnover
 General
 Preventative
Closing