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OHL Ends 2017 Key to Happy Patients –

With a New President Happy Staff

Think about the best when it comes to
BY LOIS THOMSON customer experiences you patient care.
have ever had. Maybe it If you are like most
Hurricane Irma ripped through was a trip to Disney where organizations in the
Florida in September, causing damage every ‘Cast Member’ you health care sector, you
and destruction in many parts of the ran into was more happy and your team are
state, but OHL was spared from any and helpful than the one probably spending
real damage on any of its projects. just before. Maybe it was a countless hours and
Though the landscape is different, dining experience where dollars in an effort to
OHL's projects continued on schedule the host, server, bartender increase or maintain
after the storm. and busboy blew you high levels of patient
Arellano Construction Co., a local away with their remark- care.
healthcare construction leader, was ably friendly service. You The question is how
founded in 1974, and was purchased check into a hotel and the BY JAY JUFFRE much energy are you
by OHL – a leading, global healthcare staff makes you feel like putting into engaging
firm – in 2008. you are a celebrity. the staff who is
Now, nine years after the purchase, Perhaps you had a situation where charged with caring for the patient?
the landscape of the company is dif- someone took you from an upset to a The patient will never be happier than
ferent as well. With the recent depar- highly satisfied customer just by the the caretaker.
ture of two executives, Bernie Perez, way they handled a complaint. Doctors, nurses and the support staff
RA, was chosen to lead the firm and Bernie Perez We have all been there. We have often work long hours and in many
was promoted to President of OHL- been in situations when the enthusi- cases, those hours can be stressful.
Arellano Construction Company and and North regions of Florida. In asm of the person we are dealing with What can be done to make them more
OHL Building, Inc. In the tradition of speaking with Perez, it was clear that is almost contagious. Their warm engaged? Wouldn’t it be incredible if
the company's culture to promote OHL is busy with current projects, greeting, ear to ear smile, and attention the reaction your patients and families
from within, several promotions were backlog, and new project pursuits. to detail blows us away. We think to have after interacting with your team
made as well, allowing acknowledge- With this success, OHL begins its ourselves, ‘why couldn’t every compa- resulted in them putting your organi-
ment of the hard work and dedication next group of stellar projects, includ- ny be like this?’ zation at the top of their list of best
of these individuals. ing: Jackson Health System's North The one thing all of these great cus- experiences they ever had?
Perez has been with the firm for Miami Medical Center Expansion; tomer service ambassadors have in
more than 17 years and was Vice Baptist Health of South Florida's common is they all seem to love what Jay Juffre is Vice President of
President of Construction. He has a stand-alone medical facility in Miami they do. Companies that are great at Operations / National Service Director,
degree and a license in architecture Beach; a continuation of the the customer experience know that ImageFIRST. For more information on
and is a licensed General Contractor. University of Miami Medical Campus their customers will never be happier ImageFIRST, call 1-800-932-7472 or visit
He worked in health care design for Renovation Program; Miami Dade than their employees. The same is true www.imagefirst.com.
16 years for a local company prior to College Center for Learning Inno -
coming to OHL. His previous experi- vation and Simulation; Ardie R.
ence gives him a different perspective. Copas State Veterans' Nursing Home
Perez has spearheaded many of the in Port St. Lucie; Sunset Drive LEED
company's signature projects recently Platinum Mixed-Use Building in
completed, including the state-of-the- Coral Gables; Abacoa Institute for
art Lennar Foundation Medical Cen - Health Living; and multiple senior
ter at the University of Miami Coral living facilities.
Gables campus; Leon Medical Center Businesses looking toward innova-
Hialeah Facility; the Miami Cardiac tive facilities consistently choose to
and Vascular Institute for Baptist partner with OHL to meet their
Health South Florida; and the Miami unique technological demands that
Dade College Inter-American Campus require speed to market. In addition,
Major Reno vation Project, among the global strength and capabilities of
others. OHL, matched with the South Florida
"This is what I have always loved," team's 40+ years of local knowledge,
Perez said. "It's a different role, but expertise and relationships, have
my core team remains the same. We helped them to achieve considerable
enjoy construction and this is our growth throughout Florida.
passion. The construction industry The year closes on a positive note
and the projects we are building are by welcoming Perez in his new role.
'out of the box.' We are seeing more He is focused on moving the company
and more healthcare projects that are forward. "Nothing has been put on
hybrids that revolve around the hold. Everything that has been con-
patient's positive experience." tracted and everything that was ongo-
Excited about his new role and with ing continues to be ongoing." Perez is
continuing the company's success, looking forward to the continued suc- Coming Next Month...
Perez has made an effort to meet with cessful future for OHL-Arellano and
clients to discuss new opportunities OHL Building in the coming years.
that will prove beneficial to all. Perez Real Estate Update -
is also actively assisting in the contin-
ued growth of the Orlando office, and For more information, visit
seeking new projects in the Central www.ohlna.com or call 305-994-9901. New Ideas - New Projects

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