Page 42 - JR0943 - Corporate Plan 2020_Eng_Web
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Corporate Plan
2020-2025
Strategic Aim 4:
OUR FUTURE
We will identify innovative ways of enhancing and improving
our business processes and the delivery of our services to our
communities.
Where are we now?
We currently employ a range of IT software systems to support our business processes. However,
these are primary used as ‘standalone’ systems with limited interoperability across the IT platform
and we have an overreliance on bureaucratic, paper based systems and processes within our
administrative functions.
Operationally, our processes have evolved incrementally over the past 10-15 years. There is
considerable scope to develop these processes further by utilising IT to support critical incident
management e.g. Mobile Data Terminals (MDTs), Operational intelligence gathering.
Where do we want to be?
The Service wants to have a fully developed and integrated IT platform to improve interoperability,
reduce administrative burdens and to ‘lean’ our processes. We want to make better use of technology
to reduce our carbon footprint, reduce costs and improve overall organisational effectiveness.
The Service wants to exploit any opportunities that reduces the risks to firefighters and communities
through the use of technology, research and development thereby creating a culture of innovation
which puts the Service at the forefront of the blue light sector.
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