Page 561 - Handbook of Modern Telecommunications
P. 561
4-92 CRC Handbook of Modern Telecommunications, Second Edition
Definition of QoS Metric
Determination of Data Sources
Technical
Selection of Measurement Tools Preparation
Evaluation of Test Results
Contract Negotiation and Legal
Signing the Contract Preparation
Measurement and
Reporting
Operations
Violation No
of SLA Metrics
?
Yes
Executing
Corrections Yes One-time
Required Corrections
?
No
Reimburse- Yes Decision on
ment Measurement
?
No
Yes Are Changes
Required Operations
?
No
FIGu RE 4.5.11 Detailed display of the service-level management process.
Contract negotiation and signing the contract: All items in Section 4.5 apply.
Measurements and reporting: The detailed process description includes the measurement data sources,
the periodicity of measurements, data processing, combining different databases, and finally reporting.
Feedback from this activity decides whether service-level agreements have been met or violated.
Corrections in SLAs: If corrections and rectification are required, they should be executed in quasi–
real time. Measures include:
• Completing missing measurement data
