Page 586 - Handbook of Modern Telecommunications

Network Organization and Governance 4-117

5. Application and system programmers
6. Network infrastructure operator
7. Inventory manager

Qualifying experience and attributes:
1. Several years experience with a broad range of communication equipment and the tools, and aids
necessary to maintain the network, including:
• Network operation
• Network-control programs
• Access and transport networks
• Network equipment
• Configuration/reconfiguration procedures
2. Good aptitude for communicating with people
3. Can use diagnostic tools
4. Understands vendor standards and procedures
5. Has patience in pursuing problems

4.6.5.6 Profile of a Service-Level Manager
Responsibilities:
1. Assumes responsibility for all access and transport networks
2. Negotiates service levels
3. Evaluates service-oriented parameters
4. Provides feedback to capacity planning
5. Designs and generates service reports
6. Costs service levels and negotiates chargeback
7. Assumes responsibility for QoS management
8. Execute base lining
9. Measures QoS metrics
External job contacts:

1. Capacity planning and design
2. Operations support
3. Performance monitoring and tuning
4. Customers

Qualifying experience and attributes:
1. Has excellent communication skills
2. Has overview on communication networks
3. Understands the relationship between service level, costs, and resources utilization
4. Has knowledge of TMN

4.6.5.7 Profile of a Business Planner
Responsibilities:

1. Pursues business plans of the service provider
2. Creates portfolios
3. Characterizes and represents present networking workload
4. Projects networking workload
5. Develops installation and migration plans