Page 589 - Handbook of Modern Telecommunications

4-120 CRC Handbook of Modern Telecommunications, Second Edition

2. Training in advanced practices, skills and concepts, administrative management, supervisory
techniques, resource management, budgeting and planning
3. Excellent communication skills
4. Excellent negotiation skills
5. Excellent managerial skills

4.6.5.11 Profile of a Network Infrastructure Operator
Responsibilities:
1. Observes ongoing operations and performance to identify problems
2. Initiates corrective action where required, within the scope of knowledge and authority
3. Interprets console messages from network software or applications programs and perform
required actions
4. Assists with network oriented problem determination
5. Implements backup procedures
6. Implements bypass and recovery procedures for system/network problems
7. Fulfills administrative-reporting requirements on network problems
8. Maintains communications with systems control
9. Understands monitoring technologies supporting lawful intercepts
10. Monitors all network activities
11. Uses and invokes network diagnostic aids and tools
12. Uses and provides input to data base for problem and inventory control
13. Does second-level problem determination
14. Does network start up and shutdown
15. Schedules of network activities, such as testing and maintenance
16. Understands lawful intercepts related standards
17. Identifies Intercept Access Points in the networking infrastructure

External job contacts:
1. Technical support staff
2. Configuration and inventory function
3. Problem and change coordinators of network administration
4. Customer education and customer support desk
5. Vendor representatives
6. Network administration
Qualifying experience and attributes:

1. Training in concepts of network infrastructure operations
2. At least one year of network experience with access and transport networks; lines, clusters, and
terminal types; and service levels
3. Alert, intelligent, strives for efficiency
4. Can execute bypass/recovery procedures
5. Can perform authorized network alterations
6. Understands escalation procedures, problem and change management, and reporting require-
ments and procedures
7. Has communication skills
8. Can use various tools, depending on the availability of such tools

4.6.5.12 Profile of a Database Administrator
Responsibilities: