Page 301 - Business Principles and Management

C HAPTER 11 A SSESSMENT

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CHAPTER CONCEPTS

• A manager performs four management functions on a regular basis—
planning, organizing, implementing, and controlling—and has authority
over other jobs and people.
• As first-level managers, supervisors are responsible for the day-to-day
activities of the company’s employees. One of their most important
tasks is to create a work environment that motivates employees to do
their best. They also serve as a communications link between employ-
ees and management.
• Every company needs a management information system to help man-
agers reduce the amount of time they spend on controlling activities.
Data must be collected, organized, and made available to managers so
they can make decisions quickly and efficiently.

• Effective problem solving involves identifying the problem, listing pos-
sible solutions, analyzing the possible solutions, and selecting the best
solution based on the results of the analysis.

REVIEW TERMS AND CONCEPTS

Write the letter of the term that matches each definition. Some terms will
not be used.
1. Process of accomplishing the goals of an organization through the
effective use of people and other resources
2. Procedure that evaluates the work and accomplishments of an em-
ployee and provides feedback on that performance
3. Person who performs all four management functions on a regular
a. controlling
b. executive basis and has authority over other jobs and people
c. implementing 4. Evaluating results to determine if the company’s objectives have
d. management been accomplished as planned
e. manager 5. Determining how plans can be accomplished most effectively and
f. mid-manager arranging resources to complete work
g. organizing 6. Person who performs all management functions but spends most of
h. performance review the time on one or two management functions or is responsible for
i. planning a specific part of the company’s operations
j. problem 7. Difficult situation requiring a solution
k. subordinate 8. Experienced manager who meets regularly with a new manager to
l. supervisor provide feedback and advice
m. symptom 9. Involves analyzing information and making decisions about what
n. what-if decisions
o. work coach needs to be done
p. work schedules 10. Carrying out plans and helping employees to work effectively
11. Subject to the authority and control of another person
12. Sign or indication of something that appears to be a problem

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