Page 302 - Business Principles and Management

C HAPTER 11 A SSESSMENT

DETERMINE THE BEST ANSWER

13. Which of the following statements about the role of managers is true?
a. Managers make up the greatest percentage of employees in a
business.
b. Managers are responsible for completing the day-to-day work
of a business.
c. There are only two levels of management in most businesses.
d. Managers are responsible for the success or failure of the company.
14. The first level of management in a company is typically
a. executives
b. supervisors
c. mid-managers
d. work coaches
15. Which of the following is not one of the factors that determines the
effectiveness of a supervisor’s job?
a. the quality of work of the supervised employees
b. the efficient use of the company’s resources
c. increases in the company’s total profits
d. the satisfaction of the supervisor’s employees
16. An appropriate way to improve the quality of work accomplished
in a supervisor’s work area is for the supervisor to
a. spend a short amount of time helping an employee improve their
work procedures
b. step in and take over the work of an employee who is not per-
forming correctly
c. schedule more employees than are required to complete the work
d. all of the above
17. New information not yet included in a management information
system can be gathered by
a. conducting research
b. asking what-if questions
c. reviewing company records
d. asking employees
18. The first step in the problem-solving procedure is to
a. conduct research
b. identify possible symptoms
c. analyze several solutions
d. locate and identify the problem

APPLY WHAT YOU KNOW

19. List the advantages and disadvantages that Erik Berman should
consider when deciding whether to apply for the supervisor’s posi-
tion at Freeden Web Technologies.
20. How could an employee perform all four of the management
functions and still not be a manager?

289