Page 318 - Business Principles and Management

Chapter 12 • The Manager as Leader

A satisfied employee is a more
productive employee. How can
employees be matched to the
jobs they perform?

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12.2 Assessment

UNDERSTAND MANAGEMENT CONCEPTS
Determine the best answer for each of the following questions.
1. Which of the following statements about leadership is true?
a. For the most part, effective leaders are “born” with many
leadership skills.
b. Businesses prefer to develop the leadership skills of employees
rather than hire people with those skills.
c. The leader of a work team is usually the employees’ manager.
d. With proper training, most people can become effective leaders.
2. Getting people to believe in the goals of the company and work
well together to accomplish them is called
a. human relations
b. team building
c. management
d. leadership

THINK CRITICALLY
Answer the following questions as completely as possible.
3. How would you demonstrate to a prospective employer that you
have already developed some important leadership skills?
4. Which of the human relations skills do you believe are most
important for a manager in working with
employees? Justify your choice.

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