Page 362 - Business Principles and Management

C HAPTER 13 A SSESSMENT

DETERMINE THE BEST ANSWER

14. Strategic planning in an organization is followed by
a. operational planning
b. organizational planning
c. hiring and training employees
d. None of the answers is correct.
15. Which of the following is not a characteristic of an effective goal?
a. Goals must be specific and meaningful.
b. Goals must be achievable.
c. Goals must be clearly communicated.
d. Each goal must focus on one company activity.
16. Businesses measure the quality of products and services by comparing
them against
a. procedures
b. standards
c. policies
d. goals
17. The span of control at the top of an organization is usually ______
at the lower levels.
a. greater than
b. about the same as
c. smaller than
d. There is no span of control at the top of an organization.
18. The most efficient organizational structure is a
a. line organization
b. line-and-staff organization
c. team organization
d. decentralized organization

APPLY WHAT YOU KNOW

19. Based on the Reality Check scenario at the beginning of the chapter,
identify one example of strategic planning and one example of oper-
ational planning that you believe Eldron Huntley should complete.
20. It is recommended that a new business develop a business plan. Do
you believe large, well-established businesses need a business plan
as well? Why or why not?
21. What is the difference between a business strength and a business
opportunity? For a business in your community, provide an example
of a strength of the business and an opportunity for the business.
22. Write a list of procedures that another person can follow to copy
a computer file from the hard drive to a removable storage device.
The procedures should be complete and in the order they need to
be performed.
23. Do you believe employees prefer to work in organizations where
they have very specialized work that they do over and over, or in
organizations where they have a broader set of responsibilities and
work changes regularly? Justify your answer.

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