Page 545 - Business Principles and Management

C HAPTER 19 A SSESSMENT

DETERMINE THE BEST ANSWER

13. Human resource planning determines all of the following except
a. the types of jobs required for each part of production
b. the number of people needed for each job
c. the salaries of each worker
d. the skills each person will need in order to do the job
14. Companies use this process do the same thing over and over to
produce a product.
a. customer manufacturing
b. intermittent processing
c. mass production
d. repetitive production
15. Buildings, bridges, and computer programs are all examples of
a. custom manufacturing
b. intermittent processing
c. mass production
d. repetitive production
16. To encourage American companies to improve quality, Congress in
1987 created the
a. American National Quality Award
b. ISO National Award
c. Malcolm Baldrige National Quality Award
d. Total Quality Management Award
17. The major transportation methods include
a. rail, truck, and water
b. air, rail, truck, and water
c. air, rail, truck, water, and freight
d. air, rail, truck, water, and pipeline
18. The International Organization for Standardization (ISO) was
organized to
a. deal with global standardization issues
b. develop agreements on production designs and compatibility
c. establish standards to ensure quality and reliability
d. all of the above
19. The manufacturing process that produces a large number of identi-
cal products and usually involves an assembly line where employees
at workstations continuously perform the same task to assemble the
product is called
a. custom manufacturing
b. intermittent processing
c. mass production
d. repetitive production

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