Page 647 - Business Principles and Management

C HAPTER 23 A SSESSMENT
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CHAPTER CONCEPTS

• Human resources personnel perform the tasks that help a business keep
the skilled, productive, and satisfied employees it needs to succeed.

• The HR employment function involves all activities required to main-
tain an adequate number of qualified employees in the company. HR
is also responsible for wages and benefits, performance improvement,
employee relations, health and safety, performance management, em-
ployee assistance programs, and employment planning and research.
• Effective selection means hiring people with the right skills for each
job. Hiring people who do not meet specific job qualifications results
in high training costs, dissatisfied employees and customers, and
poor performance.
• Companies can retain good employees by offering opportunities for
promotion and transfer. Procedures are also needed to deal with em-
ployee discharges and layoffs.
• HR departments are responsible for understanding federal and state
employment laws and ensuring that the business complies with them.
• Employee diversity improves organizations by bringing a rich array
of ideas and perspectives to a company. Companies must be aware of
and follow laws related to equal opportunity and discrimination.

REVIEW TERMS AND CONCEPTS

Write the letter of the term that matches each definition. Some terms will
not be used.
1. Confidential personal problem-solving, counseling, and support
a. 360-degree feedback services for employees
b. employee assistance 2. State-managed program that provides temporary income to individ-
programs uals who have been laid off from their jobs
c. employee turnover 3. Advancement of an employee within a company to a position with
d. exit interview more authority and responsibility
e. Fair Labor Standards
Act 4. Employer-provided insurance for the death, injury, or illness of
f. human resources employees that result from their work
management 5. Temporary or permanent reduction in the number of employees
g. job description because of a change in business conditions
h. job specification 6. Performance feedback gathered from a broad range of people with
i. layoff whom an employee works rather than from just the employee’s
j. Medicare manager
k. Occupational Safety 7. Federal law that prescribes standards for wages and overtime pay
and Health Act 8. Rate at which people enter and leave employment in a business
l. promotion during a year
m. Social Security 9. List of the qualifications a worker needs to do a specific job
n. transfer 10. All activities involved with acquiring, developing, and compensating
o. unemployment
insurance the people who do the company’s work
p. workers’ compensation 11. Supplemental health insurance for retirement-age people and others
with specified disabilities
12. Social insurance program funded through payroll contributions

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