Page 700 - Business Principles and Management

C HAPTER 25 A SSESSMENT
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CHAPTER CONCEPTS

• The dramatic changes facing both traditional and new businesses pre-
sent challenges to both employees and managers. Human resources
personnel can help businesses respond to those changes by establish-
ing organizational development programs.

• Two important elements of an effective organizational development
program are improving work processes and building effective work-
ing relationships. The goal is to eliminate errors, improve quality,
and reduce costs.
• Successful businesses value their employees. They use job enlargement,
cross training, and job enrichment to improve employee satisfaction.

• Career development programs meet a company’s future employment
needs by systematically preparing current employees for future positions
in the company. A successful career development program requires a
long-term organizational plan, career paths, employee performance
reviews, career counseling, and training and development.
• Common levels of business employment are entry, career, specialist,
supervisor/management, and executive/entrepreneur. Career paths
exist in all types of businesses. Following career-planning procedures
will help you obtain a job that is both satisfying and rewarding.

REVIEW TERMS AND CONCEPTS

Write the letter of the term that matches each definition. Some terms will
not be used.
a. career centers
1. Training employees to perform more than one job in the company, b. career development
even though they typically perform only one c. career-level
2. Occupations in which employees have the authority to control some occupations
of their work and make some decisions d. career path
3. Likelihood of being employed by the same company in the future e. career portfolio
4. Facilities where human resources employees manage career develop- f. cross training
ment activities g. entry-level occupations
5. Progression of related jobs with increasing skill requirements and h. executive/entrepreneur
responsibility occupations
6. Program that matches the career plans of employees with the i. individual career plan
j. job design
employment needs of the business k. job enlargement
7. Making a job more interesting by adding variety to the tasks l. job enrichment
8. Organized collection of information and materials developed to m. job security
represent yourself, your preparation, and your accomplishments n. organizational
9. Occupations that involve routine activities and require little training development
10. Carefully planned changes in the structure and operation of a busi- o. performance standards
ness to adjust to a competitive business environment p. specialist occupations
11. The kinds of tasks that make up a job and the way workers perform q. supervisor/management
these tasks in doing their jobs occupations
12. Occupations fully responsible for the success or failure of a company

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