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D. Meetings

10. You are a new project manager working in the PMO. Your project customer is the
finance department. The finance department is uncooperative in working with the
PMO and following standard project processes. What factor of influence on
communication does this represent?

A. Cultural differences

B. Personal preferences

C. Interorganizational differences

D. Intraorganizational differences

11. You are a project manager for a telecommunications company assigned to a project
to deploy a new wireless network using a technology that does not have a proven
track record. One of the key stakeholders introduces a change that could impact the
schedule. Which of the following does this describe?

A. Communication method

B. Factor influencing communication

C. Communication trigger

D. Communication preferences

12. The basic communication model consists of which of the following elements?
Choose three.

A. Decoder

B. Sender

C. Transmission

D. Listen

E. Message

F. Receiver

G. Encrypt

13. You have a project employee who had an inappropriate outburst in a meeting. You
need to coach this team member and let them know how to better handle a similar

situation in the future. What should the project manager’s next step be with this
employee in this circumstance?

A. Set up a face-to-face meeting with the employee.

B. Email the employee and explain this is not appropriate behavior.

C. Set up a meeting with the functional manager and the employee.

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