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Factors that can influence communication methods include language barriers, time

zone or geographical factors, technological factors, cultural differences,
interorganizational and intraorganizational differences, and personal preferences.
You’ll want to build rapport and solid relationships with your team members so that
you can overcome any of these factors that may be influencing communication.
Stakeholders sometimes have their own needs in regards to communication

requirements including frequency of communication, level of report detail, types of
communication, and confidentiality constraints. It’s also important to tailor your
communication style to the preferences of your stakeholders.

Exam Essentials

Describe the importance of communications planning. Communications
planning is the key to project success. It involves determining who needs information,

what type, when, in what format, and the frequency of the communication.

Describe meeting types. Meetings include kickoffs, virtual, in person, scheduled,
impromptu, and closure meetings.

Describe communication methods. Communication methods include meetings,
email, fax, instant messaging, video conferencing, voice conferencing, face-to-face, text
message, distribution of printed media, and social media.

Describe the factors influencing communication methods. Language barriers,

time zones/geographical factors, technological factors, cultural differences,
interorganizational differences, intraorganizational differences, personal preferences,
rapport building/relationship building, content of message, criticality factors, and
specific stakeholder communication requirements.

Name the common communication triggers on any project. Audits, project
planning, project change, risk register updates, milestones, schedule changes, task
initiation/completion, stakeholder changes, gate reviews, business continuity

response, incident response, and resource changes.

Key Terms

Before you take the exam, be certain you are familiar with the following terms:

basic communication model

communication triggers
formal communication

informal communication

lines of communication

message

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