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Conflicts are anything that restricts or dictates the actions of the project team. And

issues like this should almost never have to be escalated to the project sponsor. For
more information, please see Chapter 6.

13. B. The tools described in this question are used during the Monitoring and
Controlling phase of the project to monitor project work and assure it meets
expectations. It also helps in determining corrective actions needed to get the
project back on track. For more information, please see Chapter 10.

14. C. Lessons learned describe what went well and what didn’t go well on the project.
Lessons learned are included in the project close report, the postmortem report,
and the post-project review. For more information, please see Chapter 10.

15. C. The project charter authorizes the project to begin. For more information, please
see Chapter 3.

16. B. Milestones often signal that you’ve completed one of the key deliverables on the
project. For more information, please see Chapter 5.

17. F. Task completion is a communication trigger. The remaining options are

examples of factors that influence communications. For more information, please
see Chapter 8.

18. B. The Scrum master is responsible for removing obstacles that are getting in the
way of the team performing the work. They work with the product owner to help
define backlog items, and they educate team members on the Agile process. For
more information, please see Chapter 9.

19. C. The Agile project management methodology uses self-organized and self-
directed teams. The other options don’t use these types of teams. For more

information, please see Chapter 9.

20. B. A quality gate is added to the schedule as a checkpoint to determine whether the
work meets quality standards. For more information, please see Chapter 5.

21. A. The schedule baseline is the final, approved version of the schedule and is signed
by the stakeholders, sponsor, and functional managers. Having a schedule baseline
will not prevent future schedule risk. For more information, please see Chapter 5.

22. A, D. The amount of time and money a change will require are outcomes of a

change control process, not inputs to the process. For more information, please see
Chapter 9.

23. C. The bottom-up cost-estimating method is the most precise because you begin
your estimating at the activities in the work package and roll them up for a total
estimate. For more information, please see Chapter 7.

24. B. Decomposition is the process of analyzing the requirements of the project in
such a way that you reduce the requirements down to the steps and tasks needed to

produce them. For more information, please see Chapter 4.

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