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Principles for Using Verbal Messages Effectively   91

                             h.  polarization (87)                           6.  The subjective or emotional meaning that specific speak-
                              i.  connotation (70)                             ers give a word.
                              j.  ageist speech (81)                         7.  A communication pattern in which you indicate your
                        1.  The objective meaning of a term; the meaning you’d find   acceptance of the other person’s self-definition.
                          in a dictionary.                                   8.  The tendency to view people, objects, and events in the
                        2.  Messages that are often considered impolite.       way they’re talked about or labeled.
                        3.  Speech that puts down a person because of age.    9.  The tendency to talk and think in terms of extremes or
                                                                               opposites.
                        4.  A communication pattern in which you ignore someone’s    10.  Discrimination against people with disabilities.
                          presence as well as that person’s communication.
                        5.  The failure to recognize the influence of change.  These ten terms and additional terms used in this chapter can
                                                                           be found in the glossary.



                           Study and Review the Flashcards at MyCommunicationLab                                             Answers: a.5 b.7 c.8 d.2 e.10 f.1 g.4 h. 9 i. 6 j. 3


                      MyCommunicationLab



                      Throughout this chapter, there are icons in the margin that highlight media content for selected
                      topics. Go to MyCommunicationlab for a wealth of additional information on verbal messages.
                      Here you’ll find flashcards to help you learn the jargon of communication, videos that illustrate
                      a variety of concepts, additional exercises, and discussions to help you continue your study of
                      verbal messages and the corresponding skills for effective communication.
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