Page 581 - Introduction to Business

Managing Business

Operations, Manage-

ment Information

Systems, and the

Digital Enterprise

art Six comprises three independent but CHAPTER 16
Pinterrelated chapters. In the first two Managing Business Operations SIX
chapters, two business functions are presented,
operations management and management
information systems. In the third chapter, the CHAPTER 17
impact of information technology on businesses Management Information Systems
is explored. PART
Chapter 16, “Managing Business Operations,”
deals with questions such as, What will demand CHAPTER 18
be? How can products and services be improved? The Digital Enterprise
How much capacity will be needed? How can
productivity be improved? How is quality
defined? What is a satisfactory location for a
facility? How much inventory should the
business have?
Chapter 17, “Management Information
Systems,” deals with questions such as, What is
the difference between data and information?
What are the roles that computer hardware and
software, databases, and telecommunications
networks play in making management
information systems a crucial business function?
How do information systems support
managers—operational, middle, and senior—
and other business functions—marketing,
operations, accounting, finance, and human
resources? How are information systems
developed? How are management information
systems created to support global business
efforts? How are security, accuracy, and
reliability maintained in management
information systems?
Chapter 18, “The Digital Enterprise,” deals
with questions such as, What is the information
technology infrastructure that is making possible
the creation of digital enterprises? What are the
roles that enterprise resource planning systems,
supply chain management, and e-businesses
play in the emergence of digital enterprises?
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