Page 582 - Introduction to Business

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Managing Business

Operations

Introduction Learning Objectives
What Is Operations Management? After studying this chapter, you should be able to
Goods and Services
1 Explain what operations management is.
Operations Management and
Competitiveness 2 Compare manufacturing operations
Historical Development of Operations and service operations.
Management 3 Evaluate the impact of operations

What Do Operations Managers Do? management on the competitiveness
of a business organization.
Design Decisions
4 Describe the historical development
Product
of operations management.
Process
5 Discuss what operations managers do.
Capacity
Location 6 Identify the design decisions about
product, process, capacity, location,
Layout
and layout.
Planning Decisions
7 Illustrate the planning decisions about
Production Rate production rate, material requirements,
Material Requirements purchasing, and inventory.
Purchasing
8 Outline the control decisions about
Inventory scheduling and quality.
Control Decisions
Scheduling
Quality

Careers in Operations Management

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