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CHAPTER 17   Management Information Systems  593


                    An information system is a system that converts data into information. Some  information system A system that
                 information systems use computers, and some information systems do not use  converts data into information
                 computers. We will concentrate on computer-based information systems. Manage-  management information systems The
                 ment information systems (MISs) are the systems that manage the direct   systems that manage the direct
                                                                                          resources needed for creating, storing,
                 resources needed for creating, storing, and distributing information in a business  and distributing information in a
                 organization. The direct resources that MISs manage include computer hardware,  business organization
                 computer software, databases, and telecommunications networks.

                   reality      Can you think of some applications of management information sys-
                  CH ECK        tems in your college or university?



                 Computer Hardware

                    LEARNING OBJECTIVE 2
                    Describe the roles that computer hardware, computer software, databases, and
                    telecommunications networks play in management information systems.

                 A modern computer system includes a central processing unit, primary storage, sec-
                 ondary storage, input devices, output devices, and communication devices.  The  central processing unit (CPU) The
                 central processing unit (CPU) manipulates numbers, letters, and symbols and con-  computer hardware element that
                                                                                          controls other elements of a computer
                 trols the other elements of the computer system. In turn, the CPU consists of two  system
                 units: the arithmetic-logic unit, which performs arithmetic operations (addition,  arithmetic-logic unit The part of the
                 subtraction, multiplication, and division) and comparison operations (for example,  CPU that performs arithmetic and logic
                 7 is greater than 3), and the control unit, which transmits electronic signals to the  operations
                 other components of the computer system to perform needed operations.    control unit The part of the CPU that
                                                                                          transmits electronic signals to the other
                    Computer storage capacity is measured in bytes. In the computer, the number 1
                                                                                          components of a computer system to
                 represents the presence of an electronic/magnetic signal and the number 0 repre-  perform needed operations
                 sents the absence of the signal. A bit is a binary 0/1 digit representing one of these  bit A binary 0 or 1 digit representing the
                 two mutually exclusive states and is the smallest unit of data in a computer system.  presence or absence of an electronic or
                 A byte is a string of eight bits that the computer stores as a unit. A byte can store a  magnetic signal in a computer
                 number, letter, or symbol. For example, under the ASCII binary coding standard,  byte A string of eight bits, representing
                                                                                          a number, letter, or symbol, that the
                 the letter A is represented by the byte 01000001; each of the eight positions is a bit  computer stores as a unit
                 and each position takes a value equal to either 0 or 1. A kilobyte is a unit of com-  kilobyte One thousand bytes
                 puter storage capacity equal to 1000 bytes (really 1024). A megabyte is equal to  megabyte One million bytes
                 1 million bytes, a gigabyte is equal to 1 billion bytes, and a terabyte is equal to 1  gigabyte One billion bytes
                 trillion bytes. A  petabyte is equal to 1000 terabytes, and an  exabyte is equal to   terabyte One trillion bytes
                 1 million terabytes. Five megabytes can hold the text of the entire works of  petabyte One thousand terabytes
                 Shakespeare. Ten terabytes would hold the Library of Congress. Five exabytes would  exabyte One million terabytes
                 hold all the words ever spoken by human beings on this planet.
                    Primary storage stores the operating system that manages the operation of the  primary storage The computer system
                 computer and all or part of a software program that is being executed, as well as  component that stores the operating
                                                                                          system and all or part of a software
                 the data that are being used by the program. Primary storage includes  random
                                                                                          program that is being executed, as well
                 access memory (RAM), whose contents are lost when the computer is turned off,  as the data that are being used by the
                 and read-only memory (ROM), whose contents are not lost when the computer is  program
                 turned off. Typically, ROM contains software programs burned in by the computer
                 manufacturer.
                    Secondary storage is used to store large quantities of data outside the computer  secondary storage The computer
                 and retains its contents when the computer is turned off. The most important tech-  system component that stores large
                                                                                          quantities of data outside the computer
                 nologies for secondary storage are magnetic disks and optical disks.
                                                                                          and retains its contents when the
                    Magnetic disks can be floppy disks or hard disks. Floppy disks offer convenience  computer is turned off
                 because they are inexpensive and portable, but they typically store only 1 to 3
                 megabytes and they have a slow access rate. Hard disks offer storage capacities


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