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17. Montana Statutes Annotated, secs. 39-2-901, 39-2-904 (2000). 22. Margaret J. Wheatley, Leadership and the New Science: Learning
18. “The Supreme Court’s Wise Decision,” Business Week, July 7, 2003, About Organization From an Orderly Universe (San Francisco, CA:
p. 112. Berrett-Koehler, 1994).
19. ”Statement from Microsoft in Response to the Supreme Court’s 23. “The Best (& Worst) Managers of the Year,” Business Week, January
Ruling in the University of Michigan Affirmative Action Case,” June 13, 2003, pp. 58–92.
23, 2003, http://www.microsoft.com/presspass/press/2003/jun03/ 24. John Kotter, A Force for Change: How Leadership Differs from
06-23DiversityJudgmentStatementPR.asp, accessed July 27, 2004. Management (New York: Free Press, 1990).
20. Sana Siwolop, “A Legal Tightrope for Employers After Attacks,” New
York Times, October 24, 2001, p. C6.
Chapter 8
21. EEOC Files Post-9/11 National Origin Discrimination Suit Against
Chromalloy Castings Tampa Corportion, EEOC press release, 1. Mel Mandell, “Web-Based Market Research Works!” World Trade,
September 30, 2002. November 2001, pp. 52, 54.
2. Kerry Capell, “Novartis’ Marketing Doctor,” Business Week, March 5,
2001, p. 56.
Chapter 7
3. Alex Taylor III, “Can the Germans Rescue Chrysler?” Fortune, April
1. Joel Stein, “Just Say Om,” Time, August 4, 2003, p. 48. 30, 2001, pp. 106–112.
2. Abraham H. Maslow, Motivation and Personality (New York: Harper 4. Bruce Johnson, “Taking a Global View of Your Value Chain,” World
& Row, 1954). Trade, September 2001, pp. 46–48.
3. Douglas McGregor, The Human Side of Enterprise (New York: 5. “The Tech Slump Doesn’t Scare Michael Dell,” Business Week, April
McGraw-Hill, 1960). 16, 2001, p. 48.
4. William Ouchi, Theory Z (Reading, MA: Addison-Wesley, 1981). 6. Sales and Marketing Management, 2001 Survey of Buying Power.
5. William Dyer, Team Building (Reading, MA: Addison-Wesley, 1987). 7. World Bank, 2002 World Development Indicators.
6. Reprinted from Managing Cultural Differences, Philip R. Harris and 8. 2002 World Development Indicators.
Robert T. Moran, p. 109. Copyright © 1996, with permission from 9. “They Snoop to Conquer,” Business Week, October 28, 1996, pp.
Elsevier. 172–176.
7. M. Fenton-O’Creevy, “Employee Involvement and the Middle 10. Rebecca Piirto Heath, “Competition Intelligence,” Marketing Tools,
Manager: Antecedents of Resistance and Support,” Human July–August 1996, pp. 53–59.
Resource Management Journal 11(1) (2001); M. Fenton-O’Creevy, 11. Ibid.
“Employee Involvement and the Middle Manager: Evidence from a 12. “They Snoop to Conquer.”
Survey of Organizations,” Journal of Organizational Behavior 19(1) 13. 2002 World Development Indicators.
(1998). 14. Michael Arndt, “Prices Just Keep Plunging,” Business Week, October
8. “Service Industries Go Global: Skilled White-Collar Jobs Are 21, 2001, pp. 38–39.
Starting to Migrate to Lower-Cost Centers Overseas,” Financial 15. Dan Carney, “A Different Kind of Trustbuster,” Business Week, April
Times, August 20, 2003, p. 11. 16, 2001, pp. 66, 68.
9 Pete Engardio, Aaron Bernstein, and Manjeet Kriplani, “Is Your Job 16. Lara L. Sowinski, “Sketchers Puts Its Best Foot Forward,” World
Next?” Business Week, February 3, 2003, pp. 50–60. Trade, November 2001, pp. 34, 36.
10. S. D. Friedman and J. H. Greenhaus, Work and Family—Allies or 17. Christine Tierney, “Michelin Rolls,” Business Week, September 30,
Enemies? (New York: Oxford University Press, 2000). 2002, pp. 58–62.
11. N. Millard, A. Bryson, and J. Forth, All Change at Work? British 18. Karen Bannan, “Sole Survivor,” Sales and Marketing Management,
Employee Relations, 1980–1998: Portrayed by the Workplace July 2001, pp. 36–41.
Employee Relations Survey (London: Routledge, 2000). 19. Eric Nee, “Refocusing Compaq,” Fortune, March 9, 2001, pp. 128–134.
12. “World’s Most Respected Companies Report,” Financial Times, 20. Elana Harris, “Standing Tall,” Sales and Marketing Management,
January 20, 2004. December 2000, pp. 76–84.
13. Warren G. Bennis and Robert J. Thomas, Geeks and Geezers: How 21. Amy Barrett, “DuPont’s Big Remake May Need a Remix,” Business
Era,Values, and Defining Moments Shape Leaders (Cambridge, MA: Week, October 30, 2000, pp. 84–86.
Harvard Business School Press, 2002). 22. Ibid.
14. J. M. Burns, Leadership (New York: Harper & Row, 1978). 23. Taylor, “Can the Germans Rescue Chrysler?”
15. Bernard Bass, Leadership and Performance Beyond Expectations 24. “The Tech Slump Doesn’t Scare Michael Dell.”
(New York: Free Press, 1985). 25. Anthony Bianco, “Unleashed,” Business Week, April 9, 2001, pp.
16. Jane M. Howell and Bruce J. Avolio, “The Ethics of Charismatic 58–70.
Leadership,” Academy of Management Executive 6(2) (1992). 26. Taylor, “Can the Germans Save Chrysler?”
17. R. L. Hughes, R. C. Ginnett, and G. J. Curphy, Leadership: Enhancing 27. Bannan, “Sole Survivor.”
the Lessons of Experience (Chicago: Irwin, 1996). 28. Stanley Homes, “Boeing Attempts a U-Turn at High Speed,”
18. P. Hersey and K. H. Blanchard, “Life Cycle Theory of Leadership,” Business Week, April 16, 2001, pp. 126–128.
Training and Development Journal 23 (1969): pp. 26–34. 29. Joann Muller, “Kmart’s Last Chance,” Business Week, March 11,
19. V. H. Vroom and P. W. Yetton, Leadership and Decision Making 2002, pp. 68–69, and “Kmart’s Bright Idea,” Business Week, April 9,
(Pittsburg, PA: University of Pittsburg Press, 1973). 2001, pp. 50–52.
20. F. E. Fiedler, A Theory of Leadership Effectiveness (New York. 30. William Symonds, “A Fresh Face Could Do Wonders for Gillette,”
McGraw-Hill, 1967). Business Week, November 6, 2000, p. 52.
21. R. J. House and G. Fressler, “The Path-Goal Theory of Leadership: 31. Stephanie Anderson Forest, “Can an Outsider Fix J.C. Penny?”
Some Post Hoc and A Priori Tests,” in Contingency Approaches to Business Week, February 12, 2001, pp. 56–58.
Leadership, ed. J. G. Hunt and L. L. Larson (Carbondale: Southern 32. Stephanie Anderson Forest, “Don’t Tell Kohl’s There Is a Slowdown,”
Illinois University Press, 1974). Business Week, February 12, 2001, p. 62.

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