Page 18 - 2017 Employee Benefit Highlights

How can we help you today?
Assistance programs

Castlight Health | mycastlight.com/epicor

Castlight Health benefits are provided at no cost to you or your family—Epicor pays 100%
of the cost. Castlight’s technology will enable you to:

• Comparison shop to find affordable, quality health care
• Make it easier for you to track your health care spending and options for care
• Access your personalized dashboard for managing health care spending for yourself
and family

To start using the Castlight health care quality and cost comparison tool:
By phone — Talk with a representative at 866.970.6652
By tablet or computer — mycastlight.com/epicor
By smart phone — Download the Castlight mobile app

Health Advocate
Health Advocate is available 24/7,
Health advocacy benefits are provided at no cost to you or your family—Epicor pays 100%
of the cost. These benefits assist you and your dependents with coordination of medical 365 days a year
care among physicians and medical institutions.
Coverage extends to the entire
• Assistance with claim processing family. Health Advocate’s services
• Understanding tests, treatments and medications cover the employee, their spouse,
• Helping to coordinate and making arrangements for home-care equipment dependent children, parents
• Diagnostic tests and parents-in-law.
• Complicated medical issues
• Hospice and other services for terminally ill members

Health advocacy benefits are offered through Health Advocate™, Inc., a subsidiary of West
Corporation, is the nation’s leading health care advocacy and assistance company. Health
Advocate keeps all calls strictly confidential in compliance with the privacy provisions of
the Health Insurance Portability and Accountability Act (HIPAA).

How Health Advocate works:
Whenever you or your eligible family member needs help with a health care or insurance-
related issue, simply call the toll-free Health Advocate number: 866.799.2725.

You will be assigned your own personal health advocate (PHA), typically a registered nurse
supported by medical directors and benefits and claims specialists. Their highly qualified
experts know the ins and outs of the health care system to get the right answers at the right
time.

The PHA will immediately begin working to resolve the issue, conducting any necessary
research, interacting with doctors and insurers, assisting with paperwork and much more.
The same PHA remains with the employee until an issue is resolved, and is available for
follow-up needs.
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