Page 8 - 2019 Delegate Assembly Conference
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EQUIPPING FOR THE FUTURE OF WORK
• Leveraging data streams to create
personalized experiences, such as Ikea’s
use of digital photo technology to enable
prospective buyers to envision how furniture
fits in their home.
• Using technology to extend the life and
health of employees, such as Amazon’s
employment of wearable technological tools so
that forklift operators can protect themselves
from injury when moving heavy product.
• Securing data through business partnerships
and the ecosystems.
Mission Delivery Now and in the • Customizing services that respond to the
Future specific needs of the community, such as a
Speakers: Robin Boggs, U.S. Corporate Citizenship Lead, Chinese company’s customization of fountain
and Mary Kate Morley Ryan, Management Consulting drinks in real time.
Senior Manager, Accenture
Using Mentimeter technology, session participants
As Goodwill CEOs and boards of directors brainstormed how some of these technological
work to identify the job skills they hope to instill trends might impact Goodwill’s work. Participants’
in their organization’s clients, two leaders from responses included projecting employable skills
Accenture stressed that it’s far more important sets, adapting to and engaging with technology and
for Goodwill participants to adopt a growth creating personalized shopping experiences for
mindset — that is, a philosophy of continuously retail customers.
learning, improving and innovating — rather
than to have specialized know-how in any one Envisioning How the Future of Work Will Change
area.
Over the past 10 years, Accenture has studied the
“How do we create opportunities in the digital skills people need to successfully find work and
economy for those who are non-degreed and focused on the importance of digital technology
are experienced workers?," Mary Kate Morley skills in the United States. The company sees four
Ryan asked. "Part of a growth mindset is main trends:
understanding your beliefs and really owning
them.” • Some degree of technological knowledge will
be a must-have skill for all workers, with 100
Identifying How Technology Will Change Work percent of jobs requiring some form of digital
literacy.
To provide context for this discussion,
the speakers from Accenture presented • Technology will continue driving collaboration,
the technology company’s vision for how with 82 percent of businesses now using
work should change from a technological collaboration tools and looking to increase their
perspective. These work trends include the future use.
following:
• Workers must not only learn skills for a job, but
• Experimenting with and implementing continually learn new ones.
new technologies, such as Volkswagen’s
tests to develop hands-free payment for • Employees must increasingly be flexible and
gas. fluid.
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