Page 7 - 2019 Spring Conference Ebook

SUPPORTING A CULTURE OF COACHING

The GROW and RACSR Models
Attendees learned
about two coaching WAY
models. The GROW FORWARD
Model — which OPTIONS
stands for Goal,
Reality, Options and
Way Forward — FOCUS
aims to elicit what
a coachee wants REALITY
by identifying the GOAL
current situation,
Speaker: Michael Wood, Senior Leader Program Director, what can be done,
Goodwill Industries International (GII) and what the coachee will do. Key to this model is
ending with a commitment from the person being
In 2018, GII Senior Leader Program Director coached.
Michael Wood found himself with a lot of visitors
at his office door. Change was afoot at the The second model is called the RACSR Model,
Member Services Center, and his colleagues which stands for Relationship, Assessment,
were dropping by to chat. Challenge, Support and Results. In this less
structured, more familiar model, the coach focuses
“The question I failed to ask them was, ‘Is this on establishing trust, gaining insight, challenging
something you want to do something about?’ the coachee’s thinking, listening and setting goals.
I spent an inordinate amount of time trying to
coach people who didn’t want to be coached. Wood shared that either model could work for
They wanted to vent,” Wood said. anyone who wants to try them. “You just need
something to share with them. Practice it. See if
What Coaching Is – And What It’s Not anyone notices. Once they do, model the coaching
Coaching should not be mistaken for consulting, process for them,” he said.
mentoring, counseling or advising. It is a Things to Remember:
partnership between the coach and coachee in
thinking through how to move forward. Wood • Coach side by side.
stressed coaching is also a tool to help facilitate • Question before you tell.
learning.
• Offer suggestions when needed, but always use
ownership as a way forward.
“Being a great coach is about asking really • Next steps are theirs and must be detailed.
great questions. It’s helping individuals to

understand what’s within them and helping
them decide how they get to move forward.” Watch, Read, Learn | Curated Content
– Michael Wood, GII
1. View the Presentation
2. Book Recommendation: Coaching for
Performance
3. Learn about GII’s Senior Leader Program
4. To learn more about coaching and
leadership development, contact GII Senior
Leader Program Director Michael Wood.

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