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4.4 Communication I can express sympathy.
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I’m sorry to hear that!

Emma: You look upset. What’s wrong?
Harry: I was writing my English essay last night
when my laptop crashed!
Emma: Oh, I’m sorry to hear that! Does it work
now?
Harry: No, it doesn’t!
Emma: Oh, that’s terrible! Can I help?
Harry: No, not really. 3 Exam Spot Complete the dialogue with answers
Emma: Why don’t you take it to Fast Fix at a–e. There are two extra answers.
the shopping centre? They can repair
anything. www.english0905.com
Uncle Joe: Hi, Poppy. You look worried. What’s wrong?
Harry: Good idea! Thanks. 1
Poppy:
A few days later …
Emma: Hi! What happened with your laptop? Uncle Joe: I’m sorry to hear that. Does it work now?
Harry: Nothing. They can’t repair it. It’s too old. Poppy: 2
Emma: That’s a shame! Why do you look so Uncle Joe: Would you like to have my old phone?
happy then?
Harry: Because yesterday Mum and Dad Poppy: 3
bought a new one! Uncle Joe: Now. I’ve got it with me.
Emma: Lucky you!
Harry: Yeah! a No, it doesn’t. I went to Fast Fix, but they can’t fix it.
b I was texting my friend when my mobile phone
stopped working.
1 23 2.33 Watch or listen and read. c I’m very upset.
Did they repair Harry’s laptop at Fast Fix? d Wow! Thank you! When can I have it?
How does he feel now? Why? e Yes, please. Fast Fix can fix it too.

2.34 Listen and repeat.
2
4 Work in pairs. Act out dialogues. Use the ideas
below and add your own.
Communication Sympathising 1 text my friend / drop my phone and break it

A: You look upset.
Asking what happened
B: I was texting my friend when I dropped
You look upset/worried.
my phone and broke it.
What happened? / What’s wrong?
A: Oh, that’s terrible!
Reacting to bad news
2 use my mum’s tablet / crash
I’m sorry to hear that! / Oh, that’s terrible! /
That’s a shame! 3 go to the cinema / miss the bus and be late
4 dry my hair / hairdryer stop working

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