Page 100 - E2 Integrated Workbook STUDENT 2018

Chapter 7

3.4 Handling discipline

 Encourage improvement

 Act promptly

 Gather the facts

 Is disciplinary action necessary?

 Stay calm

 Be consistent

 Consider each case on its merits

 Follow the disciplinary procedure

 Suspension with pay?

3.5 Grievance

Grievance procedures are not the same as disciplinary procedures. A grievance
occurs when an employee feels they are being wrongly treated by superiors or
colleagues e.g. unfair appraisal, discrimination, being picked on etc.

The grievance process

 The employee discusses the grievance with a colleague, staff or union
representative.

 If the grievance is warranted, it is taken to the employee's immediate superior.

 If that superior cannot help, then it is referred to the superior's manager, at
which stage HR should be informed.

 Distinction should be made between an individual and a collective grievance.

 The colleague, staff or union representative should be permitted to be involved.

 Timeframes and deadlines should be stated to resolve the issue or submit an
appeal.

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