Page 19 - E2 Integrated Workbook STUDENT 2018

Strategy and the rational/formal approach

Stakeholders

7.1 Who are stakeholders?

Stakeholders are the individuals and groups who have an interest in the
organisation and as such may wish to influence its mission, objectives and strategy.

7.2 Types of stakeholders

 internal stakeholders (employees and management)

 connected stakeholders (shareholders, customer and suppliers)

 external stakeholders (governments, community, pressure groups)

 primary stakeholders have formal contractual relationships with the
organisation

 secondary stakeholders have no formal relationship with the organisation

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