Page 81 - APM Integrated Workbook STUDENT S18-J19
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Business structure and performance management
5.2 BPR evaluation
Advantages for performance Disadvantages for performance
management management
Encourages long-term strategic Staff cuts/cost cutting
view; how to hone processes to demoralising.
achieve corporate goals.
Staff feel devalued if role
Revolves around customer’s changes.
needs; vital to sustain
competitive advantage. Lost co-ordination if middle
managers stripped out.
Can help eliminate
unnecessary activities and Often utilises outsourcing which
make a process cheaper. has its own problems.
In many cases, processes were
merely automated and not
redesigned.
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