Page 78 - APM Integrated Workbook STUDENT S18-J19

Chapter 4

Uses in performance management:

 Used to identify strengths and weaknesses as part of strategic analysis.

 Used to identify CSFs within each activity and establish appropriate measures.

 Shows linkages between activities leading to common information systems.

 Considers support activities which may have been dismissed as overheads.

 Extend to include the value chain of customers and suppliers (value system).

Illustrations and further practice

Now try TYU question 6 and read Illustrations 2 and 4 from Chapter 4 of the
Study Text.

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