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Chapter 21
Motivating individuals and groups
Outcome
By the end of this session you should be able to:
define motivation and explain its importance to the organisation, teams and
individuals
explain content and process theories of motivation: Maslow, Herzberg,
McGregor and Vroom
explain and identify types of intrinsic and extrinsic reward
explain how reward systems can be designed and implemented to motivate
teams and individuals
and answer questions relating to these areas.
The underpinning detail for this chapter in your Notes can be found in
Chapter 21 of your Study Text
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