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Chapter 21






                  Motivating individuals and groups







                          Outcome





               By the end of this session you should be able to:


                    define motivation and explain its importance to the organisation, teams and
                     individuals


                    explain content and process theories of motivation:  Maslow, Herzberg,
                     McGregor and Vroom


                    explain and identify types of intrinsic and extrinsic reward

                    explain how reward systems can be designed and implemented to motivate
                     teams and individuals


               and answer questions relating to these areas.



















                 The underpinning detail for this chapter in your Notes can be found in
                 Chapter 21 of your Study Text









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