Page 100 - E1 Integrated Workbook STUDENT 2018
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Chapter 7
Managing knowledge
Businesses need to gather, organise, share and analyse their
knowledge. Knowledge resides in human capital (for example, the
knowledge and skills of employees and suppliers) and structural
capital (for example, intellectual capital and client information).
Knowledge management systems include:
1. Groupware Helps teams work together. For example, online
calendars and address books.
2. Intranet Allows internal information sharing.
Allows internal information sharing but is also extended
3. Extranet
to suppliers and customers.
4. Data
warehouses Enable information to be extracted and analysed to
and data meet users’ needs.
mining
5. Document
management
and content Support the creation, modification and storage of
management knowledge in a digital format.
systems
Illustrations and further practice
Now try TYU 1 from Chapter 7.
Read illustration 2 from Chapter 7.
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