Page 15 - CIMA MCS Workbook May 2019 - Day 2 Suggested Solutions

SUGGESTED SOLUTIONS

Quality

Project quality is usually about customer specification and requirement. Quality in terms of
computer systems can be measured in terms of the number of errors, response times and fit‐for‐
purpose, i.e. it matches the business process it is intended to support. Project quality tends to be
positively correlated with cost and time.

For Jord, quality is linked to customer convenience and it will be important that the website is
easy to use and navigate. A customer will want quick response times and a guarantee of secure
transactions, particularly given the cost of our homes and the advance payments made by our
customers.

Fit for purpose is an important concept for a customer facing process. It is important that Jord has
a clear understanding of the customer specification and requirements and that the project plan
ensures that sufficient testing is included to ensure that quality requirements are fully met.

Costs

In order to manage the issue of costs, the website may have to have a slightly reduced scope in
terms of its functionality. Any reduced scope might have an impact on how many of Jord’s
customers use the site in the future.

The importance of the customer perception has already been discussed above but is vital in our
business model of focussed differentiator. Any reduction in scope is likely to have a detrimental
impact on the brand, reputation, revenue and ultimately profit generated by the website and
potentially the whole business.

Given that we have to consider further investment to grow the business new should avoid any
such impact as it will ultimately affect the confidence of our investors.

Finance Manager

KAPLAN PUBLISHING 99