Page 17 - CIMA MCS Workbook February 2019 - Day 2 Suggested Solutions

SUGGESTED SOLUTIONS

For Crowncare, quality is linked to customer convenience and it will be important that the website
is easy to use and navigate. A customer will want quick response times and a guarantee of secure
transactions.

Fit for purpose is an important concept for a customer facing process. It is important that
Crowncare has a clear understanding of the customer specification and requirements and that the
project plan ensures that sufficient testing is included to ensure that quality requirements are
fully met.

Costs

In order to manage the issue of costs, the website may have to have a slightly reduced scope in
terms of its functionality. Any reduced scope might have an impact on how many of Crowncare’s
customers use the site in the future. The importance of the customer perception has already been
discussed. Any reduction in scope is likely to have a detrimental impact on the revenues
generated by the website.

Financial Manager

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