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Chapter 8

2.3 Divisional

 better decisions  lose lots of goal congruence

 better focus  repetition of functions

 aids responsibility accounting  divisional conflicts

 can cope with diversification  harder to control

2.4 Matrix/adhoc

 flexible  higher costs

 bespoke products/services  need flexible staff

 organisational learning improves  conflicts over resources

 better customer focus

Illustrations and further practice

Now try TYU question 1.

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