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Chapter 9

Business process change

Outcome

By the end of this session you should be able to:

 apply Harmon’s process-strategy matrix

 evaluate the effectiveness of a current organisational process and select
feasible options for improving it

 analyse information system requirements and select and evaluate alternative
solutions

and answer questions relating to these areas.

The underpinning detail for this Chapter in your Integrated Workbook can

be found in Chapter 9 of your Study Text

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