Page 79 - Microsoft Word - 00 P1 IW Prelims.docx
P. 79
Business process change
Harmon’s process strategy matrix
Strategic capabilities
This helps determine how to manage individual processes.
H
Outsource Improve
Complexity
Minimum Automate
effort
L
L Strategic importance H
Illustrations and further practice
Now read illustration 1 and try TYU question 1.
73
