Page 50 - BA1 Integrated Workbook STUDENT 2018
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Chapter 5
Critical success factors
Critical success factors are the limited number of areas in which results, if
they are satisfactory, will ensure competitive performance for the
organisation.
They are the vital areas where ‘things must go well’ and where the
business must outperform its rivals.
Corporate
mission
Translate into:
CSFs
Measure using:
KPIs
Note that CSFs and competences are different. CSFs are what an
organisation needs to be good at, while competences focus on what an
organisation is good at. Strategies need to focus on maximising the
correlation between the two.
Rockart suggests that there are four sources for CSFs:
the industry that the business is in
the company itself and its situation within the industry
the wider environment
temporal organisational factors.
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