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The role of quality in performance measurement

6.3 Lean MIS

A quality MIS should be functional, usable, reliable and easy to maintain.

A lean MIS should:

 only produce a report if it adds value and for the people who
need it

 produce information that is accurate, clear and can be
retrieved easily

 process information in real-time

 eliminate waste such as data duplication

 be flexible to ad hoc or changing needs

 be continually improved.

6.4 The five Ss concept

 Associated with lean

 Aims to create a workplace that is in order

S Explanation

Structurise Introduce order where possible

Arrange and identify items for ease of use and systematic
Systemise
approach

Sanitise Be tidy, avoid clutter

Standardise Be consistent in approach taken

Self-discipline Do above daily

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