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Chapter 4






                          Overview








                  Organisational                   Performance                     The needs of

                        forms                      management                         services
                                                   problems in

                                                      complex
                                                      business
                                                     structures





                                                     BUSINESS
                                                STRUCTURE AND
                                                  PERFORMANCE

                                                  MANAGEMENT




                              Business                                Business process

                             integration                                 re-engineering







                     Porter’s value chain          The McKinsey 7s model















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