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Chapter 4

Business process re-engineering (BPR)

BPR is the fundamental rethinking and radical re-design of business
processes to achieve dramatic improvements in performance.

 The ways in which the organisation’s activities (as per the value chain) inter-
relate constitute its processes.

5.1 BPR requirements

Rewards aligned to
New performance new performance A change in culture
measurement data to a process view
measures

Greater
Clear leadership Employee training
automation/use of IT

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