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Business structure and performance management
5.2 BPR evaluation
Advantages for performance
management
 Encourages long-term strategic
view; how to hone processes to
achieve corporate goals
 Revolves around customer’s
needs; vital to sustain
competitive advantage
 Can help eliminate
unnecessary activities and
make a process cheaper
Disadvantages for performance
management
 Staff cuts/cost cutting
demoralising
 Staff feel devalued if role
changes
 Lost co-ordination if middle
managers stripped out
 Often utilises outsourcing which
has its own problems
 In many cases, processes were
merely automated and not
redesigned
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