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Chapter 4

Uses in performance management:

 Used to identify strengths and weaknesses as part of strategic analysis

 Used to identify CSFs within each activity and establish appropriate measures

 Shows linkages between activities leading to common information systems

 Considers support activities which may have been dismissed as overheads

 Extend to include the value chain of customers and suppliers (value system)

Illustrations and further practice

Now try TYU question 6 and read Illustrations 2 and 4 from Chapter 4 of the
Study Text

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