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Chapter 14

System Purpose Features Examples

Transaction Captures and Batch, online or  Sales Order
Processing System stores transaction real time Processing
data processing  Accounting

System

Management Integrated system Data gathered from  Databases
Information System for supporting TPS  Reporting
operations and Pre-determined systems
decision making output format

Enterprise Integration of Commercial  Customer
Resource planning information across software package Relationship
system the company installed on a Management
database (CRM)
management  Balanced
system Scorecard
Performance
Reporting

Decision Support Manipulation of User friendly style  Budgeting on a
System information to and assists with spreadsheet
support decision unstructured
making problems

Executive Present selected/ Highly visual and  Executive
Information focused information incorporates performance
Systems for senior internal and dashboard
executives external data

Expert system Present decision Modify its  Tax advice
options to ‘non- knowledge  Legal advice
expert’ users database in
accordance with its  Selection of
own results training
methods

Strategic enterprise Assists with Incorporates tools  Significant
management strategic decision such as ABM investment
system making decisions

 Acquisition
decisions

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