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Chapter 2

The modern business environment

Outcome

By the end of this session you should be able to:

 explain the impacts and benefits of JIT production, the theory of constraints and
TQM.

 explain Kaizen costing, continuous improvement and cost of quality reporting

 explain process re-engineering and the elimination of non-value adding
activities and reduction of activity costs

and answer questions relating to these areas.

The underpinning detail for this Chapter in your Integrated Workbook can
be found in Chapter 2 of your Study Text

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