Page 21 - CHS Student and Parent Handbook Final_Neat

email:studentservices@citizenschool.com

The school generally responds to all complaints of service within two to five business days of
receiving the student request or grievance. Requests received on a Saturday or Sunday will be
answered during regular business hours the following week. If the
complaint of service made by the student/parent to the Student Services Department is not
adequately addressed or resolved to the student's and/or parent's satisfaction, the student
and/or parent should present all facts of the grievance, in writing, or by e-mail, within seven
business days to the School's Chief of Operations Officer at:

Citizens' High School
Attn: Andrew Herd
1590 Island Lane, Suite 44,
Fleming Island, Florida 32003
e-mail: aherd@citizenschool.com

The Executive Administrator will form a committee of appropriate school officials to evaluate
the grievance within five business days of receipt of the facts from the student and/or parent.
In the unlikely event that all grievance procedures with the school have been exhausted and
the student's complaint has still not been resolved to his or her satisfaction, the student may
contact the school's accrediting agency at:

Distance Education Accrediting Commission
1101 17th Street N.W., Suite 808
Washington, D.C. 20036
phone: (202) 234-5100
fax: (202) 332-1386
website: www.deac.org
email: deac@deac.org