Page 3 - Modul Pengelolaan Kantor Depan Hotel
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DAFTAR ISI
KATA PENGANTAR ............................................................................................. i
DAFTAR ISI .......................................................................................................... ii
BAB PENDAHULUAN ......................................................................................... 1
MANAJEMEN KANTOR DEPAN .................................................................... 1
MODUL RECEPTION......................................................................................... 28
BAB I PENDAHULUAN .................................................................................... 28
A. Deskripsi .................................................................................................. 28
B. Prasyarat .................................................................................................. 28
C. Petunjuk Penggunaan Modul ..................................................................... 28
D. Tujuan Akhir ............................................................................................ 29
BAB II PEMBELAJARAN .................................................................................. 30
A. Memproses Registrasi Tamu ..................................................................... 30
B. Memproses Check-In ................................................................................ 32
C. Periode In-House ...................................................................................... 53
D. Memproses Check-Out.............................................................................. 55
BAB III EVALUASI ............................................................................................ 69
A. Test Tertulis .............................................................................................. 69
B. Test Praktik .............................................................................................. 73
BAB IV EVALUASI ............................................................................................ 76
DAFTAR PUSTAKA ........................................................................................... 77
MODUL TELEPON OPERATOR........................................................................ 79
BAB I PENDAHULUAN .................................................................................... 79
A. Deskripsi .................................................................................................. 79
B. Prasyarat ................................................................................................... 79
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