Page 22 - 2024 ITS Catalogue
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LIFE AND COMMUNICATION
SKILLS | LEVEL 3
MANAGING WORKPLACE HĀPAI
IMPAIRMENT - TO LIFT UP, SUPPORT, ELEVATE
Level: 3 Duration 1 day Level: 3 Duration 2 days
Credits: 4 Cost $180 Credits: 8 Cost $305
This workshop is a journey of Hāpai means “to lift up, support,
discovery. Learners are educated elevate, to start off on a new journey”.
on how to keep themselves safe This course is ideal for any student,
at work and what to do if there are community member or employee
other workers with drug and/or who wants to achieve essential
alcohol related problems, and putting communication skills and gain an
workplace and their own safety at risk. understanding how some actions can
affect performance in the workplace.
Learn how to recognise the signs
that someone may be impaired and This is just one of our many fabulous
putting workplace safety at risk. work-ready courses. Our Hāpai
Many substances impair judgement course ticks a lot of boxes when it
and compromise your safety at comes to important life skills. Learn
work. Hear about different drug strategies for dealing with customers
classifications, offences and penalties or colleagues with different behaviour
in terms of the Misuse of Drugs Act styles. Master the technique of
1975. The behaviours and protocols communicating effectively, breaking
LOOKING FOR SOMETHING ELSE? that are used when dealing with down barriers and managing
individuals under the influence of tough conversations with staff
LIVE Online courses get top substances will be explained. You will and customers. Learn about the
results. To see whats available gain an understanding of how this can importance of managing your sleep.
check out pages 55-65. not only affect the individual as an
employee, but also the community.
Our customer service team is here NZQA unit 9694 v9 | 4 credits
to help on 0800 464 487 or email Demonstrate and apply knowledge of
info@its.ac.nz NZQA unit 22316 v6 | 4 credits communication process theory
Demonstrate knowledge of the
management of drug and alcohol NZQA unit 21337 v4 | 2 credits
related problems in the workplace Demonstrate knowledge of sleep and
sleep management in relation to work
performance
THIS COURSE WORKS WELL WITH...
NZQA unit 376 v9 | 2 credits
WORKPLACE COMMUNICATION - Employ customer service techniques
page 27 to accommodate customer behaviour
NZQA unit 9694 v9 | 4 credits styles in a workplace
Demonstrate and apply knowledge of
communication process theory
THIS COURSE WORKS WELL WITH...
MANAGING WORKPLACE
IMPAIRMENT
NZQA unit 22316 v6 | 4 credits
Demonstrate knowledge of the
management of drug and alcohol
22
related problems in the workplace
