Page 8 - 2024 ITS Catalogue

MICRO-CREDENTIALS | LEVEL 2

- DURATION TO SUIT LEARNERS
- PRICE BASED ON YOUR REQUIREMENTS

EMPLOYABILITY SKILLS HOSPITALITY AND RETAIL SKILLS AND
AND WORK READINESS CUSTOMER SERVICE SUCCESS

Level: 2 Level: 2 Level: 2

Credits: 22 Credits: 17 Credits: 20

- Programme #: 127742 - Programme #: 127743 - Programme #: 127740

The aim of this micro-credential is to The aim of this micro-credential is The aim of this micro-credential is to
provide learners with employability to provide learners with the skills to provide learners with an opportunity
skills and to enable learners to be work in hospitality, retail or travel and for students to get real hands-on
work ready. Learners will develop tourism. Learners will develop skills in experience working within a retail
communication and problem-solving communication, sales and customer environment. Learners will gain skills
skills, and self-management and service, and gain knowledge of and knowledge in stock handling and
time management strategies to essential safe work practices and food safe working practices, customer
successfully function in the workplace and safety requirements. interactions and meeting customer
environment. needs, product information and
This micro-credential targets learners management of theft or fraud in a
This programme targets learners currently in high school (Gateway retail environment.
currently in high school (Gateway programme), unemployed, youth/
programme), unemployed, youth/ rangatahi (16-19 years), those This programme targets learners
rangatahi (16-19 years) or those with graduating from Hospitality and currently in high school (Gateway
disabilities who want to prepare Customer Service micro-credential, programme), unemployed, youth/
themselves for entering the workforce those wishing to change career or rangatahi (16-19 years), those wishing
re-enter the workforce, or those to change career or re-enter the
Graduates of this micro-credential will with disabilities who want to workforce, or those with disabilities
be able to: prepare themselves for entering the who want to prepare themselves for
• Apply self-management and workforce. entering the workforce.
time management strategies
to organise personal life and Graduates of this micro-credential will Graduates of this micro-credential will
manage personal stress. be able to: be able to:
• Communicate effectively in • Maintain a safe and secure • Handle stock safely and follow
a group/team to achieve an environment for people in the safe working practices, in a retail
objective. hospitality and retail industry. environment under supervision.
• Use a problem-solving method to • Work safely with food items. • Establish and maintain positive
a problem. • Communicate effective. customer service interactions in a
• Describe employment • Interact with customers and retail environment.
relationships and apply basic respond to enquiries about • Identify customer’s needs and
employment law to that products and services. provide options for goods and/
relationship. • Apply legislation within a retail or services to meet customer’s
• Complete forms with accuracy environment. needs, in accordance with
using personal information. organisational procedures.
• Understand product information
and products in a retail
environment.
• Demonstrate knowledge of theft
and fraud in a retail or distribution
environment.

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